Excellent
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5.0 (1542 reviews)

GorillaDesk Reviews

GORILLA DESK

Table of Contents

Table of Contents

GorillaDesk is a powerful customer relationship management (CRM) software designed to help businesses manage their customers, appointments, and tasks. 

With an intuitive interface and easy-to-use features, GorillaDesk makes it simple to stay on top of your customer interactions. Customers have praised the software for its ability to easily organize contacts, schedule appointments, and track leads in one place.

 In addition, users have noted that they appreciate how easy it is to customize the CRM according to their own business needs. With its comprehensive feature set and user-friendly design, GorillaDesk looks like an ideal choice for businesses looking for an effective way to streamline their sales operations.

What Are GorillaDesk Reviews? 

Gorilla Desk is an innovative, pest control, cloud-based, and affordable software solution designed to help businesses manage their customer support operations. It allows users to create tickets easily, assign them to agents, track progress, and keep customers informed with regular updates.

What Does It Do?

The main pest control software server offers a variety of helpful features to pest control businesses that make it easy for users to manage customer inquiries efficiently. The ticket dashboard enables agents to keep track of active conversations and prioritize incoming requests.

Agents can also set up automated responses and notifications to respond quickly and accurately to customers. Furthermore, custom tags allow supervisors to swiftly categorize tickets by type, allowing them to assign the best agent for each task.

Many reviews point out that GorillaDesk integrates seamlessly with other third-party applications, such as Dropbox and Slack, making it easy to transfer data between systems without manual intervention.

Additionally, its mobile app provides convenient access on the go so employees can stay connected even when away from their desks.

Pros of GorillaDesk Reviews

  • Easy to use: GorillaDesk’s user-friendly, intuitive interface makes it easy for even non-tech savvy users to pick up and start using the software quickly.
  • Comprehensive database: GorillaDesk offers a comprehensive database of customer information, which makes it easier to track and manage customer interactions.
  • Automation options: Users can set up automated email templates and tasks, allowing them to streamline customer support processes and save time.
  • Customizable reports: Reports are fully customizable, allowing users to view an overview of their customer data as well as detailed insights about each individual customer.
  • Mobile app: The GorillaDesk mobile app allows users to access their data on the go, making it easy for those who are often out in the field.

Cons of GorillaDesk Reviews

  • Limited integrations: Although the app integrates with popular payment solutions, like PayPal, its integration capabilities are rather limited compared to other solutions on the market.
  • Lack of third-party integrations: Although GorillaDesk does integrate with popular payment solutions, there is a lack of third-party integrations with other platforms. 
  • Fees associated with larger plans: When expanding past the basic plan into more advanced plans in the pest control industry, users need to be aware that fees will start accumulating depending on how many contacts they have in their database.
  • Can be resource intensive on older systems: The app can be quite resource intensive when running reports or accessing large datasets on older systems.

GorillaDesk Reviews Pricing 

GorillaDesk provides three different pricing plans for users to choose from when signing up. 

  • The first Plan is a free option and includes features such as unlimited invoices, quotes, and projects. 
  • The Basic Plan costs $49 a month that adds additional features such as multi-user access, customer portal, custom branding, and ticketing system. 
  • Finally, the Pro Plan costs $99 a month that provides even more features including marketing automation, customizable workflows and forms, and advanced reporting capabilities.

Free Trial on All Plans

All plans come with a free trial so users can test out GorillaDesk’s features before committing to a plan. Furthermore, each plan comes with an easy-to-use dashboard that makes it simple to monitor performance metrics such as project health and customer satisfaction.

Get Extra Features

GorillaDesk also offers additional services such as custom development and on-site training to help users maximize their use of the platform. Businesses that opt for one of the paid plans also receive priority support with 24/7 email assistance available in English and Spanish. 

For teams looking for increased collaboration options or specialized support services, GorillaDesk’s flexible pricing model allows them to upgrade their plan accordingly.

GorillaDesk Reviews Features

GorillaDesk is a cloud-based, intuitive customer relationship management (CRM) system designed to help small service businesses manage customers and customer data. Its features include contact management, invoicing, scheduling reminders, task tracking, and more. With its simple user interface, it’s a great choice for companies needing an easy-to-use CRM solution.

GorillaDesk Reviews showcases the product’s many advantages over other CRMs. One of its key features is its ability to track tasks across multiple users from different businesses. This helps teams collaborate more effectively on specific tasks and makes project completion easier. 

It also includes a “Job History” tracker that allows customers to view past jobs and make notes about them for future reference. Plus, GorillaDesk offers integrated invoicing capabilities that make it easy to bill customers quickly and accurately.

GorillaDesk Reviews Alternatives

  1. Groove

Groove is a great alternative to GorillaDesk due to its streamlined invoicing process.

  • Instead of having to manually create separate invoices for each customer, Groove allows you to create one-time and recurring invoice templates that can be automatically sent out.
  • This saves time and money and allows you to focus on the customer service aspect of your business.
  • Groove includes an integrated payment system so customers can pay with popular payment methods like credit cards, PayPal, Stripe, and more.
  • It also offers analytics tools so you can gain insight into your finances as well as track key performance indicators. 
  1. HubSpot Sales Hub

The user-friendly interface of HubSpot Sales Hub simplifies the process of managing customer relationships in a systematic way.

  • It offers customization options for automating sales processes and automating communication between sales reps and customers.
  • Moreover, it includes tools such as contact lists, lead scoring, sales automation workflows, and document sharing that have the capability to streamline the workflow of any organization.
  • This helps keep both customers and sales reps satisfied by creating a hassle-free environment for all parties involved. 
  1. Doodle

The platform features simple drag-and-drop tools for setting up events within minutes.

  • Doodle’s user-friendly design also makes it easy for people to search for existing events and book their attendance with minimal effort.
  • Another key benefit of Doodle is its robust security features.
  • All data and communications sent through Doodle are encrypted using sophisticated encryption algorithms, making it one of the safest platforms available for event planning and coordination.
  • The platform provides access control capabilities and other advanced security settings, so users can decide who has access to view or edit their events.
  1. Calendly 

Calendly is a popular alternative to GorillaDesk, offering many advantages for businesses and individuals alike.

  • For starters, Calendly is incredibly user-friendly and easy to set up. The platform has an intuitive interface that makes scheduling meetings or events much simpler than with GorillaDesk.
  • Calendly offers robust customization options so users can customize their calendars to fit their needs. 
  • Calendly also boasts a powerful integrations system, allowing users to easily connect their existing main software server and services, such as Salesforce and Google Calendar.
  • This allows users to have access to all of the information they need in one place without having to manage multiple systems separately.
  • Furthermore, Calendly supports different types of appointments and meetings, from one-on-one meetings to group events, enabling users greater flexibility in terms of scheduling options.
  1. JotForm 
  • With its intuitive drag-and-drop editor, users can quickly build customized forms that fit their needs.
  • Unlike GorillaDesk, JotForm offers an array of features including the ability to add custom HTML and CSS to the form, allowing users to create highly personalized forms.
  • JotForm’s form builder comes with built-in analytics and reporting capabilities so businesses can gain valuable insights into how their customers are interacting with the form.
  • Furthermore, JotForm provides integrations with major third-party applications such as Salesforce, Google Sheets, or Dropbox.

How Do You Increase Gorilla Desk Reviews?

One way to increase Gorilla Desk reviews is to offer incentives for customers who leave reviews. You can offer discounts, special offers, or other rewards to encourage more people to write positive reviews.

Additionally, you can reach out directly and ask customers who have had a good experience with your service or product if they would be willing to leave a review. Encouraging happy customers to share their experiences on review sites is one of the most effective ways of building trust and credibility with potential new users.

How Do You Choose a Google Review Provider?

Choosing the right Google review provider for your small business is an important decision that can make all the difference in achieving a successful online presence in only a few hours. A good provider will help you collect customer reviews and provide valuable insights into improving customer satisfaction and increasing engagement.

When selecting a provider, it’s essential to consider their reputation and the features they offer. Look for providers with a track record of success in helping small business owners collect and manage reviews, like Google Reviews.

Additionally, look for providers that offer more advanced features, such as automated email campaigns, sentiment analysis tools, and reporting capabilities. This will ensure you get the most out of your review service and help you build better customer relationships.

Another critical factor to consider when selecting a provider is cost. While some services are free, others require monthly fees or pay-per-review plans. Ensure you understand how much each plan costs to determine which will work best for your budget.

Finally, remember to ask about customer support services offered by the provider. Having someone available to answer questions and provide advice when needed can be invaluable in helping you maximize the effectiveness of your Google Reviews strategy.

Why You Shouldn’t Buy Google Reviews

Google has strict guidelines against businesses buying fake reviews, and any pest control companies involved in this activity risk significant consequences such as suspension or removal from Google My Business accounts. This means companies risk decreasing their credibility and trustworthiness and potentially losing visibility for their products and services on the search engine results page.

Purchasing reviews could also lead to negative attention from customers who see through the ruse – disgruntled customers could call out a pest control business for its deceptive practices via negative feedback and social media posts. This could result in irreparable damage to a company’s reputation and tarnish its brand name in the eyes of potential customers.

Furthermore, purchasing fake reviews can lead to long-term ramifications such as reduced click-through rates (CTR) due to decreased trust levels among consumers, lower search rankings due to algorithmic penalties by Google, and even expensive fines if caught by government enforcement agencies.

How Are You Handling Google Reviews?

We are taking Google reviews very seriously and responding to each one promptly. We thank customers for their positive feedback and strive to address all concerns professionally, courteously, and efficiently. We value customer input as it helps us continuously improve our super responsive and great customer service.

Additionally, we have implemented a monitoring program to keep track of customer sentiment about our service business online. With this program in place, we strive for prompt resolutions for any issues or complaints mentioned in reviews.

Frequently Asked Questions 

Where is GorillaDesk located?

GorillaDesk is based in the vibrant city of Toronto, Canada. The organization is housed in a modern office space with a collaborative, open-concept design to foster creativity and innovation. GorillaDesk employs the latest technologies and modern techniques to make its user experience more efficient and enjoyable.

What languages does GorillaDesk support in their product?

GorillaDesk provides support for a wide range of languages. It supports English, Spanish, French, German, Portuguese, and Italian. Additionally, it offers multi-language support with the ability to customize language settings and localization options.

What kind of support options does GorillaDesk offer?

GorillaDesk offers 24/7 support via phone, email, and chat. Our team can help you with any questions or issues using our field service management software company. Additionally, we provide an entire library of online resources to assist customers with getting the most out of GorillaDesk. 

What other applications or services does GorillaDesk integrate with?

GorillaDesk integrates with various applications and services, including cloud-based business software such as Xero, QuickBooks Online, and MYOB. It also offers integrations with popular payment gateways like Stripe, PayPal, and Authorize.Net, allowing users to accept credit card payments directly through GorillaDesk. 

Does GorillaDesk have a mobile app?

Yes, GorillaDesk has a mobile app available for Android and iOS devices. With the GorillaDesk mobile app, users can access their accounts from anywhere, view their job details, schedule appointments and tasks, and even process payments on the go. 

What type of training does GorillaDesk provide?

GorillaDesk provides comprehensive training on its cloud-based business management platform. The training is tailored to meet each customer’s specific needs and is highly focused on helping them maximize the efficiency of every pest control operator and their operations.

Wrapping Up 

With the ability to integrate with other popular CRM platforms like Salesforce, HubSpot, Zendesk, and more, it’s no wonder that Gorilla Desk has earned rave reviews from customers worldwide. If you are considering investing in a system such as this one for your business needs, don’t hesitate to give Gorilla Desk a try today!

Alex Contes

My past experience is as a Senior Full Stack Developer/Tech Lead. I have 16+ years of experience working in web development. Now I’ve transitioned to a SaaS product owner. Successfully launched my first product ReviewGrower as a Co-Founder after working on it for almost two years.

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