When customers leave online reviews, they often do so in response to a specific interaction they had with your business. These scripts will help you collect the most helpful feedback by prompting employees to ask more customers targeted questions about their experience. Why Do You Need Script Templates If you’re working on a project that […]
Review Scripts That Your Employees Can Use Online Read More »
It can be stressful when a customer threatens to leave a bad review. You might be worried about what this could do to your business online reputation. But don’t worry, there are some things you can do to try to resolve the situation. First, try to calm the customer down and listen to their concerns.
Customer Threatening Bad Review: What to Do About It? Read More »
It is no secret that Yelp relies on user-generated content to stay afloat. Nearly 75 percent of Yelp’s revenue comes from businesses advertising on the platform. The company has been under fire recently for allegedly displaying fake reviews and manipulating which business reviews are prominently on users’ search pages. While Yelp insists that it uses
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As a local business owner, you’ll inevitably receive a negative review. Whether it’s an unfair or inaccurate portrayal of your company, products, or services, it can be tough to see those less-than-stellar comments in writing. But don’t despair! There are ways to politely request that customers amend their reviews to be more accurate or fair.
How to Ask a Customer to Change their Review Read More »
As a business owner, it’s essential to understand when customers leave negative reviews and how you can prevent them. There are a few critical times when customers are more likely to leave a negative review: There are a few things you can do to prevent a negative review: Following these tips can help prevent negative
When Down Customers Leave Negative Reviews: Tips and Prevention Read More »
If you’re a business owner, chances are you’re familiar with Yelp. Yelp is a website and app that allows users to rate and review local businesses. And while a positive Yelp review can be great for business, a negative or “not recommended” review can be frustrating and damaging. What can you do if you receive
How to Deal With Yelp Not Recommended Reviews: A Full Guide Read More »
Subject lines are the first thing your recipients see in their inboxes, so it’s essential to ensure yours are adequate to encourage people to open your emails. While there’s no perfect formula for crafting the perfect subject line, there are a few things you can keep in mind to improve your chances of success. Here
Review Email Subject Lines That Have a High Open Success Rate Read More »
Yes, it is illegal to incentivize reviews in the United States. The Federal Trade Commission (FTC) has made it clear that businesses are not allowed to offer any form of compensation in exchange for a positive or negative review. This applies to both online and offline reviews. There are a few things you should avoid
Is It Illegal to Incentivize Reviews? Things You Should Avoid in Your Campaigns Read More »
It’s no secret that online reviews are essential. They provide potential customers with valuable insights into businesses and can be the deciding factor in whether or not someone chooses to patronize a particular company. But what many business owners don’t realize is that managing their Yelp reviews can directly impact sales and customer retention. Here’s
Yelp Review Management Can Improve Sales and Reduce Customer Churn Read More »
The internet has made researching and finding information about almost anything easier. And when it comes to finding an excellent real estate agent, plenty of resources are available online. In this article, we’ll look at some of the most popular real estate agent review sites you should be aware of. Zillow is one of the
Most Popular Real Estate Agent Review Sites You Should Know Read More »
As an online business, you may know the importance of customer reviews. Good reviews can help attract new customers, while bad reviews can drive away potential business. That’s why it’s so important to have a review management strategy in place to help ensure that your business gets the best possible ratings and reviews. One way
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When you receive a negative review, it can be challenging to know how to respond. You might feel defensive or want to lash out at the customer. However, it’s important to remember that how you respond to a negative review can reflect on your business just as much as the review itself. That’s why it’s
Negative Review Response Examples: How to do it the Right Way Read More »
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