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Auto Repair Reputation Management

Let’s talk about BIG data. Our team searched for the key phrase “auto repair in [city]” using the top 200 cities in the United States.

 Using the data we gathered, we found that:

Auto Repair shop with the highest rating:

The auto repair shop with the highest rating is 5th Ave Auto Service with a rating of 5.0 on Google with 88 positive reviews. Here’s their most recent positive review:

“Very good service a very spacious and clean workshop I leave my cars with great confidence.” 

At 2nd place is Lexington Autoworks with an average of 5.0-star rating on Google with 59 positive reviews. Their most recent positive review:

“Lexington Autoworks is the only place I bring my vehicles for service. I have been a loyal customer for over 20 years. Steve Stoll and his team are extremely knowledgeable and honest, qualities that are hard to find these days. They work on all models and they take time to educate you on what you need to know to maintain your vehicle. I really appreciate this and I learn something new each time I come in for service! Mark and John provide excellent workmanship and they go above and beyond to help me keep my cars running great. Chris is so helpful getting me scheduled when I need to get my vehicles serviced. Can’t say enough good things about these guys, you will be so glad you came here!”

 

Auto Repair shop with the lowest rating:

The lowest rated auto repair shop is Firestone Complete Auto Care with a rating of 3.5 stars on Google and 323 reviews. Here’s their most recent negative review, where the customer gave a 1-star review:

“Absolutely horrible place with no customer service skills or sense of urgency. I spent about 3 hours waiting for a patch on a tire when they told me it would take about 15 mins. Then when I asked after the first hour was complete I was told “If I didn’t feel like waiting why did I come in” horrible place and way to speak to customers never returning there again.”

 

Auto Repair shop with the most number of reviews:

Jensen Tire & Auto has the most number of reviews from Google, which is 855 and has a rating of 4.7 stars. Here’s the highest-rated, most recent review they received:

“The staff, especially Ray, was super friendly and helpful. Service was quick and they are located close to where I work, so it couldn’t have been more convenient. Will definitely go there again.”

And their lowest:

“They broke my hood latch the last time I brought my car there. When I brought it to their attention, they made it sound like they were in no way responsible and told me to take it to a body shop to get it repaired. They didn’t rotate my tires. This time, I asked them to check the code from the check engine light and to air up the tires, as well as rotate the tires. They kept the car from 11:00 until 7:00am the following morning, because I had other engagements, and I couldn’t pick the car up until then, and they still didn’t rotate and balance the tires, which is a service they advertise comes with every oil change. They charged me an additional $10 to read the engine code, even though every auto parts store in town does it for free, and they didn’t tell me before hand that it was extra. So I paid $55 for my oil change, minus the free tire rotation. I was driving down the interstate that evening, and it was really windy out. Now, they knew my hood latch was broken because they called me and asked me if I wanted them to fix it. So they knew it was latched with bungee cords. But they failed to RELATCH them, because my hood came flying up and back and bent in half. I will never, ever, EVER take my car to the 20th and Harney Jensen’s, again.”

 

Auto Repair shop with the least number of reviews:

The auto repair shop with the least number of reviews is Josh Rieves Automotive with 10 reviews, and a rating of 4.9 stars. Here’s the most recent review:

“Josh Rieves takes time to explain what he finds wrong with your vehicles and suggests other available ways to fix or reduce your costs for your vehicles.”

 

The average number of reviews for the top 200 auto repair shops:

The average number of reviews for all top 200 sites is 130.53 reviews.

 

The # 1 review site for the top 200 auto repair shops:

There’s no doubt that Google is the top review site. They have over 63,000 employees and own some of the world’s top sites, including YouTube and Blogger. Plus, they’re constantly innovating, with new products and features being released all the time. But what makes Google so successful? Here are some key factors:

  • They have a huge user base. Over 2 billion people use Google each month, which gives them a lot of data to work with.

  • They’re constantly improving their algorithms. Google is always tweaking its algorithms to make sure they’re providing the best results for users.

  • They’re good at promoting their products. Google does a great job of promoting its products and getting them in front of users.

  • They have a simple design. Google’s design is clean and simple, which makes it easy for users to find what they’re looking for.

All of these factors contribute to Google’s success as a review site. They have a massive user base, they’re always improving their algorithms, and they’re good at promoting their products. Plus, their simple design makes it easy for users to find what they’re looking for. Consequently, it’s no surprise that Google is the top review site.

 

If you’re an auto repair shop, then you know how important online reviews are, which is essentially the biggest factor when it comes to online reputation. Positive reviews can bring in new customers, while a bad one can drive them away for good. That’s why it’s important to have a review management platform in place to help you get more reviews, keep track of your reviews and respond quickly to any negative ones.

With ReviewGrower, auto repair shops automatically get more 5-star reviews, market them on social media, increase conversions by embedding them on their websites, and be protected from negative reviews. It’s the only online reputation management platform you need.

 

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