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Joe Troyer

Joe Troyer
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Monitoring Online Reputation Examples and How to Respond to Reviews

Your business’s online reputation is more important than ever. In the past, companies could get away with a few bad reviews, but now, potential customers are doing their research before they ever step foot in your store or use your service. This means that you must be proactive about monitoring your brand online reputation and …

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What Are the Best Software and Tools to Review Employees

There are several different software and tools available to review and monitor employee activity. Each has its advantages and disadvantages, so it is essential to choose the right one for your needs. Performance Management  One popular option is performance management software to develop user behavior analytics. This software can help you track employee performance over …

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Use These Email Marketing Resources for Your Next Big Campaign

Email marketing can be a great way to reach out to potential and current customers. However, it can be challenging to know where to start. These resources will help you create an email marketing campaign that gets results. Start with a plan Decide what goals you want your email marketing campaign to achieve. Do you …

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Review Scripts That Your Employees Can Use Online

When customers leave online reviews, they often do so in response to a specific interaction they had with your business. These scripts will help you collect the most helpful feedback by prompting employees to ask more customers targeted questions about their experience.  “Did our product meet your needs?” “What did you like best about our …

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How to Manage and Delete Fake Reviews on Yelp

It is no secret that Yelp relies on user-generated content to stay afloat. Nearly 75 percent of Yelp’s revenue comes from businesses advertising on the platform. The company has been under fire recently for allegedly displaying fake reviews and manipulating which business reviews are prominently on users’ search pages. While Yelp insists that it uses …

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How to Ask a Customer to Change their Review

As a local business owner, you’ll inevitably receive a negative review. Whether it’s an unfair or inaccurate portrayal of your company, products, or services, it can be tough to see those less-than-stellar comments in writing. But don’t despair! There are ways to politely request that customers amend their reviews to be more accurate or fair. …

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Copy Our Review Postcard

Grab our Canva Google review request print-out template. Use with existing clients and with potential prospects.