Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?
Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.
What Are Facebook Reviews?
These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.
How to Delete Facebook Reviews?
When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.
However, if you want to remove reviews from Facebook, you can follow these steps:
- Go to your Facebook page and click on the About tab
- Scroll down to the reviews section
- Find the review you want to delete and click on the three dots on the right-hand side of the review
- Click on Delete review
- Confirm the action by clicking delete
Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.
How to Hide Facebook Reviews?
The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page. They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.
Follow the next steps to hide the bad reviews:
- Go to your Page’s Settings
- Select Edit Page
- Scroll down till you come to Reviews
- Select Settings (to the right of Reviews)
- Turn off Reviews
- Click the Save button
If you wish to re-enable the reviews, return to the same location and switch them back on.
How to Report Fake Facebook Reviews?
You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.
- Locate the review you wish to delete.
- Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
- Select the best choice for you and press the send button.
The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.
Respond to Your Real Negative Reviews on Facebook
Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.
Try the following to respond:
- Be understanding and non-confrontational.
- With recommendations as soon as possible.
- Keep your reaction brief, pleasant, and to the point.
Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.
Why Facebook Reviews Are Important to Reputation Management?
It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.
If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:
Accept responsibility and apologize
When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.
Take important problems offline
Take the chat offline if there are issues to avoid discussing sensitive topics in public.
Stick to the company and brand rules
Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.
Resolve certain problems
Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.
Be on time
Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.
Show your gratitude
Regardless of the customer’s rating, say thank you. Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.
How Can I Get More Reviews on Facebook?
Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.
Some ways to manage the online reputation:
- Incorporate Facebook Reviews into your website and other platforms
- Create and distribute a Facebook Review link to your consumers
- Using a post-purchase email template, invite your consumers to leave a Facebook review
FAQs
What Happens When You Report a Review From Facebook?
When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so.
It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.
When Will Facebook Remove Fake Reviews?
When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.
Violence and criminal behavior
Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.
Safety
Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.
Unacceptable Content
Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.
Authenticity and Integrity
Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.
How to Build a Strong Reputation by Encouraging People to Leave Reviews
Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.
Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.
Wrap-Up
We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team.
Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.
