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Are your Google reviews disappearing? Here’s what you should do


Table of Contents

Table of Contents

Are your Google reviews disappearing? Here’s what you should do

One of the more frustrating things that can happen when you manage a Google My Business listing is when your reviews suddenly disappear. This can be incredibly disheartening if you’ve spent time and effort building up a strong base of reviews, only to have them vanish into thin air.

What could have caused your Google reviews to disappear, and how do you get them back?

There are a few potential reasons why Google reviews disappear. First, Google may have removed them due to a policy violation. This is most likely to happen if you’ve been soliciting reviews from customers or if your reviews are found to be fake.

Another possibility is that the person who left the review has deleted their Google account. This isn’t something you can control, but it can still be frustrating.

Finally, it’s possible that there was an issue with the way the review was submitted. For example, if a customer leaves a check on your listing but doesn’t include any star rating, the review may not show up immediately (or at all).

If you’re trying to figure out why your Google reviews have disappeared, the best thing to do is to contact Google directly. They should be able to tell you why the reviews were removed and whether or not there’s anything you can do to get them back.

How to see deleted google reviews

There are a few different ways to see deleted Google reviews.

Google my business app

The first way is to use the Google My Business app. To do this, open the app and select your business. Then, tap on the “Reviews” tab. Here, you will see all of the reviews for your business, both positive and negative. If you see a review that has been deleted, it will say, “This review has been removed.”

Google Maps app

Another way to see deleted Google reviews is to use the app. To do this, open the app and search for your business. Then, tap on the “Reviews” tab. Here, you will see all of the reviews for your business, both positive and negative. If you see a review that has been deleted, it will say, “This review has been removed.”

Google search console

The last way to see deleted Google reviews is to use the Google Search Console. To do this, go to Search Console and log in with your Google account. Then, click on the “Search Traffic” tab and select “Reviews.” Here, you will see all of the reviews for your business, both positive and negative. If you see a review that has been deleted, it will say, “This review has been removed.”

If you want to see more than just the reviews that have been deleted, you can try using a third-party service like ReviewTrackers or BrightLocal. These services track online reviews for businesses and can give you insights into what people say about your business online.

I can see my google review, but no one else can!

There could be a few reasons you can see your Google review, but no one else can. The review may still be in the moderation process, meaning that Google reviews it to ensure it meets its content guidelines. It’s also possible that the review was published but is only visible to you because you’re logged into your Google account. 

If you’re not logged in, try logging in and seeing if the review appears. If it does, it’s likely that the review is only visible to people logged into their Google accounts. Finally, it’s possible that Google removed the review for violating its guidelines. If this is the case, there isn’t anything you can do to get the review back up. If you’re unsure why your review isn’t visible to others, you can try contacting Google directly for more information.

Are Google reviews for businesses not showing up? 

Google business profile reviews disappeared for some users after the company updated its policies regarding business reviews. The new policy requires businesses to have a physical location to be eligible for business reviews. This change caused many companies that didn’t have a physical location to lose their reviews.

If you’re one of the business owners who lost your Google Business profile reviews, you can do a few things. First, you can try to contact Google and ask them to restore your reviews. This may or may not be successful, but it’s worth a try. 

You can also encourage your customers to leave reviews on other platforms like Yelp or Facebook. Finally, you can create your customer review system on your website. This will take some work, but it’s a great way to build customer trust and loyalty.

If you’ve been managing your Google My Business (GMB) listing, but you’re not seeing any reviews show up, don’t worry. It can take some time for reviews to appear on your listing.

Here are a few things to keep in mind:

  • Reviewers must have a Gmail business account to leave a review.

  • Reviewers must be signed in to their Gmail accounts when they leave a review.

  • Business reviews are moderated by Google and may not appear immediately.

If it’s been more than a week since someone left a positive review on your GMB listing, and you still don’t see it, there may be an issue with the review itself. The reviewer may have left the review using inappropriate language, or the review may be considered spam.

If you believe there’s an issue with a particularly positive review, you can report it to Google for further investigation.

Here are ten possible reasons why your Google reviews might not be showing up:

1. The reviewer didn’t leave a star rating.

2. The reviewer left a 1-star rating.

3. The review is considered spam.

4. The review is awaiting moderation by Google.

5. The reviewer didn’t have a Gmail account.

6. The reviewer wasn’t signed in to their Gmail business account when they left the review.

7. The review violated Google’s guidelines.

8. You have multiple listings on GMB, and the review was left on the wrong listing.

9. You claimed your listing after the review was left.

10. There’s an issue with your GMB account.

If you’re still not seeing reviews show up on your GMB listing, contact Google support for further assistance.

Google profile reviews disappeared because of fake reviews

If you’re wondering why your Google business reviews have disappeared, it’s likely because Google has removed them due to suspected fake reviews. This can happen if too many new reviews are posted from the same IP address or if the reviews seem to be coming from bots instead of real people.

If you’re reading this, you’ve likely noticed your Google reviews disappear. This is because Google has removed all reviews embedded on websites- where most people had their reviews.

So what does this mean for business owners? Well, first of all, don’t panic. Your business is still there, and people can search for and find your business on Google. The only difference is that they won’t be able to see any new reviews unless they click through to your Google listing.

This change might not be permanent- Google has been known to make changes like this and reverse them later. But for now, it looks like this is the new normal. So what can you do to ensure your business still looks good to potential customers?

Here are a few suggestions:

-Make sure your Google listing is up to date and accurate. This includes your hours, address, phone number, website, and anything else people might want to know about your business.

-Encourage customers to leave reviews on other platforms like Yelp, Facebook, or TripAdvisor. These reviews will still be visible, even if missing Google reviews are not.

-Respond to any negative reviews you might have. This shows potential customers that you’re paying attention and caring about their experience.

-Finally, keep an eye on your Google listing and be prepared to adjust if anything changes. Google is constantly changing, so staying on top of the latest updates is essential.

These are just a few suggestions to help you navigate this change from Google. Remember, your business is still there- you might have to work a little harder to show it off.

Google reviews disappeared because Your Business Is Newly Listed on Google Maps

If you just created or claimed your business listing on Google My Business, it can take some time for your first review to appear. In the meantime, you might see this message: “Be the first to review this business!”

If you’re getting this message even though you’ve had reviews in the past, it’s likely because

your business is newly listed on Google Maps. When this happens, your reviews might not be visible to everyone until your listing is verified.

If you’ve been waiting for your reviews to appear for more than a week and your listing has already been verified, try these steps:

1. Check your email address for your Google My Business listing. You might have gotten an email from Google asking you to verify your business. Check your Spam or Promotions folders if you didn’t see this email.

2. Ask your customers to leave new reviews using a different method, like Yelp or Facebook.

3. Try adding new photos or updated business information to your listing.

4. If you still can’t see your reviews, contact Google My Business support.

Google review policy

Google’s review policies protect businesses and consumers from fake, inaccurate, or misleading reviews. When posting a review, please ensure that your comments are honest and objective. Reviews that violate our policy may be removed.

Some examples of missing reviews that violate our policy include:

  • Reviews that contain false or misleading information

  • Reviews containing inappropriate content or discussing endangered animal products

  • Reviews that are biased or lack objectivity

  • Reviews that are promotional or have product placements

If you see a review that violates our policies, please flag it for our moderators to take action. Thank you for helping us keep Google Reviews helpful and trustworthy!

Can Google detect fake reviews?

Yes, Google can detect fake reviews. Google uses many signals to surface accurate, quality content and push down low-quality content. This includes looking at the number of new reviews, the reviewer’s history, and whether other reviewers vouch for the reviewer. Learn more about how Google fights fake reviews.

How can you ensure your business doesn’t lose any valuable online reviews?

You can do a few things to ensure your own business doesn’t lose any valuable and hard-earned reviews.

First, you can monitor your online reputation. This means keeping an eye on what people say about your business online. You can do this by setting up Google Alerts for your business name and key phrases related to your business. This email will be sent whenever someone mentions your business location or key phrases related to your business online.

Second, you can encourage customers to leave reviews. You can ask them directly or provide links to review sites on your website or social media pages.

Third, you can positively respond to negative reviews. This shows potential customers that you care about your online reputation and are willing to address any concerns they may have.

Following these tips can help ensure that your business doesn’t lose any valuable online business reviews.

How can I get Google reviews for my business?

There are a few ways that you can get Google reviews for your business:

1. You can ask your customers to leave a review for you. This can be done in person, or you can send an email or postcard to your customers asking them to leave a review.

2. You can include a link on your website or in your email signature that takes customers to your Google Business profile page, where they can leave a review.

3. You can offer an incentive for customers to leave a review, such as a discount or a prize.

Following these steps are effective but you should one up yourself and use a review management system (us!). Sign up here for free and boost your reviews today.

Frequently asked questions

Why do some Google reviews get posted and then disappear?

It’s not uncommon for Google reviews to disappear. Sometimes this happens because the reviewer didn’t follow Google’s guidelines, and other times it’s due to a technical issue.

  • The review doesn’t meet Google’s guidelines.

  • The review is spammy or fake.

  • The review contains profanity or offensive language.

  • The review is excessively long.

  • The review promotes a product or service.

  • There was a technical issue.

  • The business claimed the review.

How do I get more reviews on Google?

You can do a few things to encourage more customers to leave reviews on your Google My Business page.

  • First, ensure you have completed all the information on your GMB page, including hours, website, phone number, and description.

  • Next, post regular updates (at least once a week) to your GMB page and include images, specials, or events that might encourage customers to leave a review.

  • Finally, send a follow-up email or text message to customers after they make a purchase, inviting them to leave a review on your GMB page.

  • Another simple way to garner to organic reviews is by using Reviewgrower.

How do I get a Google review removed?

If you’re the business profile owner, you can remove a review by flagging it. To do this, sign in to Google My Business, and choose the location where you want to remove the review. Find the review you want to remove, click More , then Flag as inappropriate.

You can’t remove the review if you’re not the business owner, but you can flag it. To do this, find the review you want to remove, click More , then Flag as inappropriate.

Please let us know if you see a review that goes against our content policies. You can also report spam reviews and fake business profile listings.

When you flag a review:

The review is sent to Google for review. If we find that the review goes against our content policies, they’ll remove reviews. The business owner won’t be notified that you’ve flagged the review. If you’re not signed in to a Google account, you’ll be asked to sign in or create one first.

Some reviews can’t be removed, even by the business owner. Learn more about these types of reviews. If your review is removed and you believe it doesn’t go against our content policies, you can appeal the decision.

How do I leave an anonymous review on Google?

If you want to leave an anonymous review on Google, you must create a new Gmail account. Once you have made the account, sign in to Google and go to the business page you would like to review. Click the “Write a Review” button and select your star rating. Write your review and then click “Post.” Your review will now be anonymous.

What are negative Google reviews?

Negative Google reviews are critical of a business, product, or service. They can be written by customers or people who have never used the business before. Negative reviews can damage a company’s reputation and make it harder for potential customers to find them online.

There are a few things businesses can do to deal with negative reviews. They can respond to the review and try to resolve the issue with the customer. They can also encourage their happy customers to leave positive reviews to offset the negative ones. Finally, they can use reputation management services to help them keep track of their online reputation and ensure their positive reviews are more visible than their negative ones.

Why did my Google review disappear after editing?

If you edited your review and it disappeared, don’t worry! Google reviews can sometimes take up to 24 hours to show up after they’ve been edited. Just check back in a day, and your edited review should appear.

Joe Troyer

Joe Troyer is the Founder of Review Grower. He is leading expert in all things Internet Marketing: Pay Per Click Marketing, Search Engine Optimization, Google Business, Reputation Management, Landing Page Conversion, and Call Tracking.

More from Joe Troyer

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