When marketing your business, one of the most important things you can do is getting rave reviews from your customers. These people have used your product or service and can attest to its quality. Having a great rave review can help you attract new customers and keep the ones you have. There are a few […]
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Use this negative review response template to help you deal with unhappy customers. This template will help you stay calm and professional and provide a solution to the customer’s problem. When someone leaves a negative review, it can be challenging to know how to respond. You might be tempted to get defensive or argue with
Offering Incentives for Google Reviews Can Hurt Your Brand Reputation Read More »
Email marketing can be a great way to reach out to potential and current customers. However, it can be challenging to know where to start. These resources will help you create an email marketing campaign that gets results. Decide what goals you want your email marketing campaign to achieve. Do you want to increase brand
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When was the last time you searched for something “near me” on Google? If you’re like most people, it would have been pretty recently. According to ad network Chitika, local queries account for almost half of Google’s two trillion searches every year. According to Blue Square Management, 72% of consumers performing a local Google search
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When customers leave online reviews, they often do so in response to a specific interaction they had with your business. These scripts will help you collect the most helpful feedback by prompting employees to ask more customers targeted questions about their experience. Why Do You Need Script Templates If you’re working on a project that
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It can be stressful when a customer threatens to leave a bad review. You might be worried about what this could do to your business online reputation. But don’t worry, there are some things you can do to try to resolve the situation. First, try to calm the customer down and listen to their concerns.
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Believe it or not, offering text templates for Google reviews is a good way to help get important feedback from your customers online. It pays to have some amazing Google review templates ready to be sent out over email, text, or any other appropriate channel. For businesses, doing so saves them hours from having to
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Local content is critical if you want your small business to succeed online. Creating content specific to your city or town can help you attract customers from your area and improve your search engine rankings. Here are a few ways that local content can help your small business: Improve Your Search Engine Rankings One of
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If you ask an attorney if you should work on your Avvo reviews, the answer is generally yes. This is because when potential clients are looking for an attorney, one of the first places they will look is online services. And when they find your Avvo profile, they will see your reviews. Good reviews will
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It is no secret that Yelp relies on user-generated content to stay afloat. Nearly 75 percent of Yelp’s revenue comes from businesses advertising on the platform. The company has been under fire recently for allegedly displaying fake reviews and manipulating which business reviews are prominently on users’ search pages. While Yelp insists that it uses
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As a local business owner, you’ll inevitably receive a negative review. Whether it’s an unfair or inaccurate portrayal of your company, products, or services, it can be tough to see those less-than-stellar comments in writing. But don’t despair! There are ways to politely request that customers amend their reviews to be more accurate or fair.
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Do you know what can make or break a business? Funny Yelp reviews. No, I’m not kidding. Count on a killer sense of humor to drive the point home how great (or not so great) your restaurant, laundry shop, hotel, room, or any other place is. People love Yelp. And reviews are great as a
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