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Should You Work on Nextdoor Business Reviews? 

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Table of Contents

Table of Contents

If you manage a local business, you may have noticed that Nextdoor Business Reviews are becoming more popular. As the internet becomes more involved in our everyday lives, it’s no surprise that a Nextdoor business page turns to online Nextdoor reviews to help them improve their reputations and attract new customers.

But what are Nextdoor Business Reviews, and should you be working on them?

What is Nextdoor? 

Nextdoor Business Reviews are online reviews left by customers on the Nextdoor website. Nextdoor is a social networking site for neighborhoods, and it’s become a popular place for people to leave reviews of local businesses.

If you’re managing a local business page, it’s worth your time to monitor what people are saying about you on Nextdoor. These reviews can help improve your Nextdoor business page and attract new customers.

Of course, you can’t please everyone all the time, and you’re bound to get a few negative reviews no matter how well you run your business page. But as long as you pay attention to what people are saying and actively work to improve your business page, you’ll be in good shape.

So, should you work on Nextdoor Business Reviews? Absolutely! They can be valuable for improving your business and attracting new customers.

How to Create a Business Page on Nextdoor

Creating a business page on Nextdoor is a great way to connect with customers and promote your business. Here’s how to get started:

  1. Go to nextdoor.com and click “Create a Page” in the top right corner.
  2. Enter your business information and select “Business” as the page type.
  3. Choose a category for your business and add a profile photo.
  4. Write a brief description of your business and add some keywords to help people find your page.
  5. Set up your payment information and start promoting your page!

Creating a Nextdoor business page is easy and only takes a few minutes. With this new way to connect with customers, you’ll be able to promote your business page like never before.

How to Optimize Your Business Profile on Nextdoor 

As a neighborhood social network, Nextdoor is an excellent platform for businesses to connect with customers and create positive relationships within the community guidelines. Here are some tips on optimizing your small businesses on Nextdoor to attract new customers and build loyalty with existing ones.

  1. Make sure your business information is up-to-date and accurate.
  2. Use keywords in your business description to help customers find you when they search on Nextdoor.
  3. Add photos and videos to your business name to give customers a glimpse of your products or services.
  4. Keep your profile active by regularly posting updates and special offers.

By following these tips, you can make the most of your small businesses on Nextdoor and build meaningful connections with customers in your neighborhood.

Benefits of Nextdoor Reviews for Local Businesses 

If you own a local business page, you may wonder if it’s worth signing up for Nextdoor. After all, there are already so many review sites out there. Why add one more?

Here’s why: Nextdoor is different. It’s a private, invitation-only network for neighborhoods. That means that when people are looking for recommendations on Nextdoor, they’re generally looking for trusted, local businesses.

In addition, people tend to be more candid on Nextdoor than on other review sites. They’re not afraid to give honest feedback, both good and bad. And that’s invaluable information for any business owner.

Finally, signing up for Nextdoor is free and easy. There’s no reason not to give it a try!

Tips to Respond to Nextdoor Negative Comments 

If you’re a business owner, you’ve likely received a negative comment on Nextdoor. As much as we would love for everyone to have only positive things to say about our business pages, it’s not realistic. But don’t worry – we’ve got your back! Here are some tips on how to respond to Nextdoor negative comments:

  1. Thank them for their feedback.

It might not seem like it, but a negative comment is good! The customer took the time to provide feedback about their experience. So, thank them for their input and let them know you’re taking it to heart.

  1. Be apologetic.

If the customer had a bad experience, it’s important to apologize. A simple “I’m sorry that you had a bad experience” can go a long way.

  1. Offer to make things right.

If the customer is unhappy with their purchase or horrible customer service, offer to make things right. This could mean giving them a refund, exchanging the item, or giving them a discount on their next purchase.

  1. Keep it professional.

Even if the customer is rude or unprofessional, keeping your response calm and professional is essential. This will show that you’re the bigger person and willing to work towards a resolution.

  1. Ask them to contact you offline.

If the customer is demanding, ask them to contact Nextdoor or you offline so you can continue the conversation in a more private setting. This will help to diffuse the situation and hopefully lead to a resolution.

Ways to Enhance More Nextdoor Business Reviews 

Understand why customers leave Nextdoor reviews

Gaining an understanding of why your customers take the time to write Nextdoor business reviews can be very helpful in improving your overall review strategy. After all, if you know what motivates someone to leave a review, you can work on providing more of those experiences for your customers.

Do they enjoy the personal touch your business page offers? 

The convenience of your location? 

The quality of your products or services? 

There are many reasons why customers might leave a review, and understanding those reasons can help you provide an even better customer experience.

Claim your business page on Nextdoor

If you haven’t already, claim your business page on Nextdoor. This will allow you to respond to reviews, post updates, and see valuable insights about your business’s impact on your neighborhood. To get started, create a free account and claim your business.

Respond to all reviews, both positive and negative

When customers take the time to write a review, you must take the time to respond. Thank customers for their positive reviews and address any concerns raised in negative online reviews. This shows your customers that you’re paying attention and care about their experience.

Use a review management platform

If you’re finding it difficult to keep track of all your reviews, consider using review management social media platforms. This can help you keep track of your online reputation and make it easier to respond to reviews.

Encourage customers to leave reviews

One way to increase the number of Nextdoor business reviews you receive is to ask your customers to leave a review. You can include a call-to-action on your receipts, your email signature, or your website.

Run a social media campaign

Another great way to encourage customers to leave reviews is to run a social media campaign. This could include offering discounts or prizes to customers who leave a review.

Offer incentives

Incentives are a great way to increase the number of reviews you receive. You could offer a discount on your products or services or enter customers into a contest to leave a review.

Make it easy for customers to leave reviews

Don’t make your customers jump through hoops to leave a review. Make it easy for them by providing links to your profile on popular review sites. You could also include QR codes that customers can scan to be taken directly to your profile.

Say thank you

Be sure to say thank you to customers who leave reviews, both positive and negative. This shows your appreciation for their feedback and helps create a positive relationship.

Keep up the excellent work!

Last but not least, keep up the excellent work! Providing amazing customer service and delivering quality products and services is the best way to encourage customers to leave positive reviews.

Best Tips to Promote Your Local Business on Nextdoor 

If you own or operate a local business, you know how important it is to get the word out about your products and services. And while there are many ways to promote your business, one of the most effective is Nextdoor – an соmmunity-based social networking app that connects neighbors.

Here are some tips to help you promote your local business on Nextdoor:

  1. Make sure your business is verified on Nextdoor.

This is important because it gives your business credibility and helps to ensure that your information is accurate. Go to the Nextdoor website to verify your business and click on the “Verify Your Business” link.

  1. Create a compelling business profile.

Your business name and profile is your opportunity to tell your story and highlight what makes your business special. Include photos, videos, and other engaging content that will grab attention.

  1. Use Nextdoor’s marketing tools.

Nextdoor offers several marketing tools to help you reach your target audience, including Promoted Posts and Sponsored Messages. These tools allow you to promote your business to Nextdoor members in your local area.

  1. Get involved in the Nextdoor community.

One of the best ways to promote your business on Nextdoor is to get involved with the community members. This means responding to questions and comments, participating in discussions, and offering helpful information.

  1. Offer exclusive deals and discounts.

People love getting deals and discounts, so be sure to offer some exclusive Nextdoor deals that will entice people to check out your business. You can promote these deals through your business profile or Nextdoor’s marketing tools.

By following these tips, you’ll be well on your way to promoting your local business on Nextdoor – and driving more potential customers to your door.

How to Tackle Negative Reviews on Nextdoor 

If you’ve been on Nextdoor, you know it’s a great way to stay connected with your neighbors. But you also know that it can be a breeding ground for negativity.

If you’re dealing with negative online reviews on Nextdoor, here are a few tips to help you tackle them head-on:

  1. Don’t take it personally.

It’s easy to take negative recommendations and reviews personally, but try not to. Remember that the person who wrote the review is likely just having a bad day. If you respond calmly and collectively, you’ll come across as the better person.

  1. Address the issue directly.

If there is a specific issue that the person is complaining about, address it directly. Thank them for bringing it to your attention, and let them know what you’re doing to fix the problem.

  1. Be proactive.

If you see a negative review taking shape, nip it in the bud by being proactive. Reach out to the person who wrote the review and see if there’s anything you can do to help them. Often, it takes a simple gesture to turn a negative review into positive feedback.

  1. Don’t get defensive.

It’s important to remember that you can’t please everyone all the time. No matter how hard you try, there will always be someone who is unhappy with your business. Don’t get defensive when you see a negative review. Instead, take it as an opportunity to learn and grow.

  1. Use positive reviews to offset the negatives.

If you see more negative reviews than positive feedback, take some time to reach out to your happy customers and ask them to leave a review on Nextdoor. A few positive reviews can go a long way in offsetting the negativity.

Nextdoor can be a great asset for your business, but knowing how to handle negative recommendations and reviews is essential. By following these tips, you’ll be able to tackle them head-on and keep your business’s reputation intact.

Can businesses sue Nextdoor for a negative recommendation?

No, businesses cannot sue Nextdoor for a negative recommendation. However, if a business feels that a user has made false or misleading statements about their business on Nextdoor, they can report this to Nextdoor and request that the content is removed. Nextdoor will then review the content in question and take appropriate action.

How to Work on Reputation Management on Nextdoor

Nextdoor is a great way to keep up with what’s happening in your neighborhood, but it’s also an excellent platform for managing your online reputation. Here are some tips on how to work on reputation management on Nextdoor:

  1. Make sure you’re active on the platform. The more active you are, the more likely people will see your name and associate it with being great community members.
  2. When you see people complaining about yourself or your business, don’t delete them. Respond to them calmly and professionally, showing that you’re willing to address criticism.
  3. Use Nextdoor’s private messaging feature to reach out to people who have left negative comments and try to resolve the issue offline.
  4. Seek out positive reviews and feedback from customers and clients, and post them on Nextdoor. This will help offset any negative sentiment.
  5. Finally, stay active and engaged in your community. The more people see you as a good neighbor, the more likely they trust and respect you.

Following these tips, you can effectively manage your online reputation on Nextdoor and be seen as a positive, trustworthy community member.

Frequently Asked Questions 

Is the Nextdoor app good for business?

If you run a small business, the Nextdoor app can be a great way to connect with potential customers in your area. Nextdoor is a social networking app designed for neighborhoods, and it can be used to find recommendations for local businesses. 

You can also use Nextdoor to promote your business by posting updates and special offers. While the Nextdoor app is free to use, a paid subscription is available that gives you access to additional features, such as the ability to send private messages. If you’re thinking about using Nextdoor for your business, it’s worth considering the pros and cons.


  1. Nextdoor can help you reach new customers.
  2. You can use Nextdoor to promote your business.
  3. The paid subscription gives you access to additional features.


  1. Not everyone in your neighborhood may be using Nextdoor.
  2. Some people may view Nextdoor as a way to find deals rather than recommendations.
  3. There is a risk that your business could be associated with negative reviews on Nextdoor.

Ultimately, whether or not the Nextdoor app is good for business depends on your situation. If you think it could be beneficial for your business, it’s worth giving it a try.

How trustworthy is Nextdoor?

Nextdoor is a social network where neighbors can connect and share information. The website says it is “private, secure, and free.” However, some users have raised concerns about the security of the site. In particular, there have been reports of people being able to see private messages intended for other users and of people’s personal information being shared without their consent.

While Nextdoor is generally considered relatively secure, occasional security breaches have been reported. Therefore, it’s important to exercise caution when using the site and to consider using a VPN for added privacy and security.

How does Nextdoor business work?

Nextdoor is a social network for neighborhoods. It’s free speech and secure and the best way to stay connected to your community guidelines. Nextdoor is perfect for busy neighbors who want to know what’s going on in their neighborhood—finding a babysitter, organizing a block party, or staying up-to-date on local community news. With Nextdoor, neighbors can:

  • Get to know one another
  • Ask for help finding a lost pet
  • Stay informed about local community news 
  • Know about community events
  • Share recommendations for businesses and service providers
  • Find trustworthy babysitters and contractors
  • Sell or give away items to people in your neighborhood

Nextdoor is available in the United States, Canada, the United Kingdom, Australia, France, Germany, The Netherlands, Italy, Spain, Sweden, Denmark, Norway, and Finland.

Nextdoor is the private social network for you, your neighbors, and your community guidelines. It’s the best way to stay informed about what’s going on in your neighborhood and build strong relationships with the people who live there.

Nextdoor is free for neighborhoods and available on the web, iOS, and Android. Nextdoor is headquartered in San Francisco, CA, and backed by Benchmark, Greylock Partners, Kleiner Perkins Caufield & Byers, Riverwood Capital, Shasta Ventures, and Bond Capital. For more information, please visit www.nextdoor.com, and for more information about our company culture, values, and perks, please visit https://www.themuse.com/companies/nextdoor.

Is Nextdoor suitable for selling things?

Yes, Nextdoor is an excellent social media platform for selling things! You can reach a large audience of potential buyers in your local area. Plus, the site is easy to use and provides a safe and secure way to complete transactions.

How does the Nextdoor app make money?

Nextdoor makes money primarily through ads and premium features. Local businesses can sign up to advertise on Nextdoor, and Nextdoor members can pay to access certain premium features, like enhanced privacy controls and support from the Nextdoor team.

Nextdoor also partners with select national brands, like Amazon, to offer exclusive deals and discounts to members. These partnerships help Nextdoor keep the lights on and grow the platform to new neighborhoods.

Alex Contes

My past experience is as a Senior Full Stack Developer/Tech Lead. I have 16+ years of experience working in web development. Now I’ve transitioned to a SaaS product owner. Successfully launched my first product ReviewGrower as a Co-Founder after working on it for almost two years.

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