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TrustHub Registration Process Walkthrough

What is TrustHub?

TrustHub enables customers to create an identity with Twilio which can be used to unlock multiple Twilio communication services, such as SHAKEN/STIR and Branded Calls.

To set it up, you need to log in to Twilio.

After logging in, go to Programmable Messaging, then on the Dashboard, click the Begin Registration button.

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Then click the Start US A2P 10DLC registration button on the next page:

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After that, you’ll need to follow the steps below:

Step 1:  Create a Business Profile

1a. Create a primary business profile
1b. Click continue

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1c. Provide the address and click continue

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1d. Provide further business information (submit accurate and up-to-date info – IMPORTANT)
– Business Identity
– Business Type
– Business License/Tax ID
– Industry Type
– Website URL
– Business Region of Operation
– Click Continue

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1e. Provide Authorized Representative Information
– First Name
– Last Name
– Email
– Title
– Phone
– Job Position
– Click Continue

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1f. Notification Settings – add email

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1g. Review Information and make sure it’s accurate
1h. Click Submit

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Step 2: Register US A2P Brand

2a. Choose the business profile you just created
2b. Click agree and then click Register

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2c. Click Continue


2d. TCR (The Campaign Registry) Trust Score – Click Continue

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Step 3: Register Campaign Use Case

3a. Select Messaging service (create/use existing)
3b. Click Continue

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3c. Select Campaign Use Case type
3d. Provide a description of the campaign use case
3e. Provide sample messages (will depend on use case)
3f. Message contents (check all that apply)
3g. Click agree and then click Register Campaign Use Case

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Congratulations, you have successfully registered for US A2P Messaging capabilities by creating a Business Profile, submitting a US A2P brand, and registering a campaign use case associated with a Twilio Messaging Service!

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