What is TrustHub?
TrustHub enables customers to create an identity with Twilio which can be used to unlock multiple Twilio communication services, such as SHAKEN/STIR and Branded Calls.
To set it up, you need to log in to Twilio.
After logging in, go to Programmable Messaging, then on the Dashboard, click the Begin Registration button.
Then click the Start US A2P 10DLC registration button on the next page:
After that, you’ll need to follow the steps below:
Step 1: Create a Business Profile
1a. Create a primary business profile
1b. Click continue
1c. Provide the address and click continue
1d. Provide further business information (submit accurate and up-to-date info – IMPORTANT)
– Business Identity
– Business Type
– Business License/Tax ID
– Industry Type
– Website URL
– Business Region of Operation
– Click Continue
1e. Provide Authorized Representative Information
– First Name
– Last Name
– Email
– Title
– Phone
– Job Position
– Click Continue
1f. Notification Settings – add email
1g. Review Information and make sure it’s accurate
1h. Click Submit
Step 2: Register US A2P Brand
2a. Choose the business profile you just created
2b. Click agree and then click Register
2c. Click Continue
2d. TCR (The Campaign Registry) Trust Score – Click Continue
Step 3: Register Campaign Use Case
3a. Select Messaging service (create/use existing)
3b. Click Continue
3c. Select Campaign Use Case type
3d. Provide a description of the campaign use case
3e. Provide sample messages (will depend on use case)
3f. Message contents (check all that apply)
3g. Click agree and then click Register Campaign Use Case
Congratulations, you have successfully registered for US A2P Messaging capabilities by creating a Business Profile, submitting a US A2P brand, and registering a campaign use case associated with a Twilio Messaging Service!
