Managing customer reviews across multiple platforms can overwhelm even the most organized businesses. ReviewGrower.com streamlines this process with AI-powered tools that help you respond professionally, consistently, and strategically to every review.

ReviewGrower’s AI system analyzes each review and generates 3 response options:

1. Review Analysis: AI reads review content and identifies key points, sentiment, and customer concerns
2. Response Generation: Creates 3 different response approaches tailored to the review
3. Selection Process: Choose the response that best fits your business voice
4. Customization: Edit the selected response before posting

Before we start, allow me to clarify that you can respond to reviews both from the dashboard and the reviews page.

Step 1: Find the review you want to respond to

1. Click on the “respond” button that is next to the review text.
2. The “generate AI response” and the “open review” buttons will display.

Step 2: Generate AI Responses

1. Click the “Generate Response” button
2. AI analyzes the review and creates 3 options that address the specific points mentioned in the review

Step 3: Choose and Customize

1. Click “open review” to display the full native review in your review collection platform.
2. Select the AI response that best matches your brand voice
3. Copy and edit the response to add personal touches or specific details such as customer name, specific services mentioned, or next steps

Step 4: Post Response

1. Post the response
2. Mark it as responded in your dashboard

Response Best Practices

Timing and Frequency

Response Timing and Frequency:

• Respond within 24-48 hours when possible
• Aim to respond to all reviews, both positive and negative
• Use ReviewGrower’s filtering to prioritize which reviews need immediate attention

Writing Effective Responses

Do’s:

• Use the customer’s name when available
• Address specific points mentioned in the review
• Maintain a professional, friendly tone
• Thank customers for their feedback
• Invite negative reviewers to discuss privately

Don’ts:

• Don’t argue or get defensive
• Don’t ignore negative reviews
• Don’t copy/paste generic responses
• Don’t share private customer information publicly
• Don’t ask customers to change their review

Check our article on negative review response examples for more tips.