Below are 7 tips to generate the most 5 star reviews.
- Add contacts programmatically via webhook – You want to ask for a review as soon as you can after a job or transaction has been completed.
- Start with SMS – as long as you have a valid cell phone, SMS has the highest open and response rates bar none
- Give Them a Reason Why – I don’t mean you have to bribe them, but pull on their heartstrings – For example: tell them your competitors are getting all the business because they have more 5-star reviews than you, and ask if they could help you catch up so you’d earn some more business from google
- Follow Up Via SMS – if they do not respond at first ask again 😉 by all means, don’t sound like a robot, and remind them you’d really appreciate it.
- Turn 1 Review Into 2 – When someone responds back and says they left you a review – ask for another on a different platform. Our research shows 78% will!
- Add Email – If SMS isn’t getting the job done after the first 2 messages add 2 follow-ups via email.
- Turn 2 Reviews Into 3 – Yes seriously if someone leaves you 2 reviews on different platforms and you ask them to leave you a 3rd they nearly always say yes!
